Frequently Asked Questions
Ask Us What you want to know from us
SP Capital is always ready to answer all your question regarding any business & consultancy related topic. If you have more questions than the listed ones, pleas mail us that.
1. About SP Capital
What is SP Capital?
SP Capital is a non-bank lender specializing in providing flexible lending solutions for clients who may not meet traditional bank criteria. We operate primarily through brokers and third-party referrers to deliver tailored financial products.
How does SP Capital differ from traditional banks?
Unlike traditional banks, we offer customized lending solutions with more flexible criteria, catering to a broader range of clients, including those with complex financial situations.
Who can access SP Capital's lending products?
Our products are accessible through accredited brokers and referrers. We do not offer loans directly to the public.
2. Lending Criteria
What types of clients does SP Capital cater to?
We serve a diverse clientele, including self-employed individuals, those with non-traditional income sources, clients with credit impairments, non-residents, and expats.
What is the maximum Loan-to-Value Ratio (LVR) offered?
Our LVR offerings vary depending on the product and client profile. Please consult with an SP Capital-accredited broker for specific LVR information.
Are there specific property types that SP Capital does not finance?
We assess properties on a case-by-case basis. Certain property types may have restrictions. Please discuss specific property scenarios with your broker.
Do you offer loans to Australians living overseas?
Yes. Our Expat Lending products are tailored for Australian Citizens and Permanent Residents (PRs) who live and work abroad. We assess offshore income and employment structures, and work closely with brokers who manage expat scenarios.
3. Product Types
What lending products does SP Capital offer?
Our product suite includes:
- Residential Loans
- Commercial Loans
- SMSF Lending
- Private Lending Solutions
- Non-Resident Lending
- Expat Lending (for Australian Citizens and Permanent Residents living overseas)
- Residential Loans
- Commercial Loans
- SMSF Lending
- Private Lending Solutions
- Non-Resident Lending
- Expat Lending (for Australian Citizens and Permanent Residents living overseas)
Does SP Capital offer fixed or variable interest rate products?
We provide both fixed and variable rate options, depending on the product and client requirements.
4. Application Process
How can a client apply for a loan with SP Capital?
Clients can apply through our network of accredited brokers and referrers. We do not accept direct applications from the public.
What documentation is required for a loan application?
Documentation requirements vary based on the product and client profile. Typically, identification, income verification, and property details are needed.
How long does the loan approval process take?
Our approval times are competitive and depend on the complexity of the application. Your broker can provide a more accurate timeline based on your specific situation.
5. Brokers & Referrers
How can I become an accredited broker with SP Capital?
Interested brokers can apply for accreditation by contacting our Broker Support team at broker@spcapital.com.au.
What support does SP Capital offer to brokers?
We provide dedicated Business Development Managers, marketing resources, and a broker portal to assist with loan submissions and tracking.
6. Fees, Rates, and Settlement
What fees are associated with SP Capital's loans?
Fees vary depending on the product and client profile. Your broker can provide a detailed fee breakdown relevant to your situation.
How are interest rates determined?
Interest rates are based on the client's risk profile, loan amount, and product type. We strive to offer competitive rates tailored to individual circumstances.
What is the typical settlement timeframe?
Settlement times depend on the complexity of the loan. Your broker will keep you informed throughout the process.
7. General Troubleshooting
What should I do if I encounter issues during the loan process?
Your first point of contact should be your broker. They can liaise with our support team to resolve any issues promptly.
How can I provide feedback or lodge a complaint?
We value feedback and take complaints seriously. Please contact our Customer Service team at support@spcapital.com.au for assistance
What is the typical settlement timeframe?
Settlement times depend on the complexity of the loan. Your broker will keep you informed throughout the process.
